5) I’ve Got Your Back: We’ve all made big mistakes. In those times, step in with a reassurance: “I’m not judging you. You’re going to get through this. You’re not alone. We’ll figure this out together. It’s going to be OK.”
5)我支持你：我们都犯过大错误。此时，不要回避，要对对方说一些肯定的话语：“我不是在说你不行。你会度过这个难关的。你不是一个人在战斗。我们将一起解决此事。一切都会没事的。”
6) My Pleasure: This subtle reminder reinforces a key point. You’re here to help others. You have all the time they need. And you’re happy to do it.
6)乐意效劳：通过此句话的微妙提示所起的作用，可以使某一关键内容得到强化的效果。你乐意帮助别人。无论什么时候，他们需要你的帮助，你都在场。而且，你是乐意效劳的。
7) Let Me Play Devil’s Advocate: Looking for a subtle way to critique? Turn the conversation into an exercise where you’re a detached party performing a function: Poking holes in the logic and plan of attack. You use this strategy to stress test ideas without making the process personal.
7)让我来唱黑脸：想找一种婉转的批评方式?将对话转变为一场操练，你在其中扮演被孤立的一方，执行一项职能：戳穿(对方言语中的)逻辑漏洞及其攻击计划中的漏洞。你使用此条策略，一定要强调一点，千万不要在这些观点中掺杂个人情绪。
8) Let Me Think About That: Yeah, it sounds like a cop out. And it is…sometimes. Fact is, we don’t always have the authority or expertise to make decisions. This phrase buys you time and breathing space. Then, set a date and time for follow up so the other person knows you’re taking him serious.
8)让我想想：是的，这话听起来有点像托词。有时，它就是托词。事实是，我们不可能任何时候都有权或有资格做决策。这句话为你赢得了思考的时间，你大可喘口气。然后，设定好日期及具体时间，做好跟进工作，让对方知道你很在乎他。
9) Well Done: It’s a cliché, no doubt. Sometimes, it isn’t enough just to say thanks. People want to know what they did was great and why. They pour so much sweat and soul into their projects.They need to know their work was special and had meaning to someone.
9)做得不错：毫无疑问，这有点陈词滥调的味道。有时，仅说一句“谢谢”还不够。人们想知道他们的工作完成得是否出色，也想知道为什么他们工作干的出色。毕竟，他们为项目流了太多的汗水，倾注了太多的心血。他们需要知道自己的工作很特别且是有意义的。
10) You’re Right: Want to get someone’s attention? Tell him that he’s right. Once you yield the high ground, it’s much easier for the other party to swallow that the right plan and sentiment can’t always overcome the absurdities and restraints we face every day.
10)你是对的：倘若你想引起别人的注意，径自告诉他，他是对的。一旦你交出交谈中的优势地位，对方就更容易接受这一事实：正确的规划或情绪并不总能够战胜我们每天都要面对的荒谬事儿或者种种限制。
